Customer Care Specialist
Your Role at Odot
As a Customer Care Specialist, you play a central role in our day-to-day customer service. You are the first point of contact for operational questions and ensure that every customer inquiry is properly analyzed, routed to the right colleague, and followed up on from start to finish. You resolve simple questions independently; for more complex inquiries, you work closely with your colleagues. You maintain an overview of the situation and ensure that the customer always receives an accurate and timely response.
You will compile and analyze incoming customer inquiries received by phone and email;
If necessary, escalate the relevant issues to the appropriate people within the organization;
You 'll play a crucial role in customer service as the first point of contact;
You handle (sometimes complex) questions and look for the missing pieces of a puzzle.
In our proprietary software system, you will look up the relevant information and ensure that it is properly processed and recorded;
You will communicate professionally on a daily basis with energy suppliers, grid operators, and your colleagues at Odot;
You will maintain an overview of current case inquiriesand follow up on them promptly;
You serve as the central link between customers and Odot and strive to deliver the ultimate customer experience.
Your Profile and Strengths
For this position, we’re looking for a communicative professional with a customer-focused mindset and strong administrative skills—someone who’s a tenacious problem-solver who doesn’t give up until the puzzle is complete!
You’re able to keep a clear overview when faced with a complex set of information. You take a step-by-step approach to analyzing customer inquiries and getting to the bottom of them. You find satisfaction in piecing together the missing pieces of the puzzle;
Customer focus is one of your key priorities, and you enjoy communicating with customers in a professional manner via email and phone;
You have an eye for detail, are proactive, and well-organized. You can work in a results-oriented manner;
You are able to set priorities and manage your own daily schedule;
You’re very creative when it comes to finding solutions . You keep both the customer’s and Odot’s interests in mind;
You are driven and take responsibility for your tasks. You prefer to work independently, but you are also able to consult with colleagues when appropriate;
You're comfortable using Excel. You're not afraid to work with new software applications and learn how to use them;
You are bilingual in Dutch and French. A good knowledge of English is a plus;
You have at least a bachelor's degree and have gained substantial experience in a customer service or customer success role in the energy sector.
What We Offer You
You’ll be joining a dynamic and friendly work environment with a strong professional drive. Your opinion is also valued within our team. Here’s what you can expect from our collaboration:
From the start, we’ll provide the right guidance so you can quickly learn how to use our IT applications;
The doors to our renovated office in Schoten—which overlooks a beautiful garden and has parking right out front—are always open to you;
In this role, you’ll have a great deal of freedom and autonomy. After a successful onboarding period, working from home is definitely an option;
We operate on a 40-hour workweek, which means you’ll accrue additional compensatory days off in addition to the 20 statutory vacation days. You’ll work during office hours;
We offer a competitive salary based on your level of experience. We would be happy to discuss the details of a benefits package with you.
Interested?
Are you the versatile professional we're looking for to fill this challenging and varied role? If so, please send your resume and cover letter to kc@odot.be—and who knows, you might just become our new Customer Care Expert at Odot.
Apply
You can apply for the Customer Care Specialist position at
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