Customer Care Specialist
Would you like to be the central link between our customers and Odot?
Energy is a complex issue for businesses. Contracts, invoices, energy suppliers, grid operators, and meter readings: behind every customer inquiry often lies a puzzle with many pieces.
At Odot, we help organizations take control of their energy. As Energy Accountants, we combine energy expertise, data, and technology to support our clients with energy contracts, cost management, optimization, and strategic energy issues.
About Your Role
As a Customer Care Expert, you play a central role in providing daily service to our customers.
You ensure that every customer inquiry is properly analyzed, directed to the right colleague, and followed up on from start to finish. You resolve simple inquiries on your own; for more complex inquiries, you work closely with your colleagues.
You keep track of everything and ensure that the customer always receives an accurate and timely response.
What are you going to do?
Customer Contact:
- You are the first point of contact for customers with operational questions, both by phone and by email.
- You will compile and analyze incoming customer inquiries.
- You serve as the central link between customers and Odot and strive to deliver the ultimate customer experience.
Analysis & Problem Solving:
- You handle (sometimes complex) questions and look for the missing pieces of the puzzle.
- You look up the relevant information in our proprietary software system.
- You contribute creative ideas for solutions that benefit both the customer and Odot.
Follow-up & Administration:
- You ensure that customer inquiries are properly processed and recorded.
- You will keep track of current case inquiries and follow up on them promptly.
- You set priorities and organize your own daily schedule.
Collaboration & Communication:
- You communicate professionally on a daily basis with energy suppliers, grid operators, and colleagues at Odot.
- If necessary, escalate issues to the appropriate people within the organization.
- For questions regarding the content, you'll work closely with your colleagues.
Your Profile
Above all, we are looking for a professional with strong communication skills, a customer-focused mindset, and good administrative skills.
A tenacious investigator who doesn't give up until the puzzle is solved.
We're looking for someone who:
- Has at least a bachelor's degree;
- Has gained substantial experience in a customer service or customer success role;
- He or she maintains a clear overview when faced with a complex set of information;
- Takes a step-by-step approach and thoroughly investigates customer inquiries;
- Makes customer focus a priority and enjoys communicating professionally via email and phone;
- Has an eye for detail, is proactive, and works in a well-organized manner;
- Is able to set priorities and works in a results-oriented manner;
- Is creative in finding solutions;
- Is driven and takes responsibility for their own tasks;
- Enjoys working independently, but also consults with colleagues when appropriate;
- Is proficient in Excel and quickly picks up new software applications;
For a Customer Care Expert, we also expect you to have gained customer-focused experience in the energy sector.
You are bilingual in Dutch and French. A good knowledge of English is a plus.
Why Odot?
Odot is not a traditional energy consultant.
We are building an organization that brings together energy expertise, data, and technology. With our NCTRL platform, we are developing our own digital energy platform that allows us to automate and scale an increasing number of analyses, processes, and insights.
That means that as a Customer Care Expert, you don't just answer questions—you help shape how customers experience Odot.
You'll get:
- A central role among customers, colleagues, energy suppliers, and network operators;
- A great deal of freedom and autonomy in your role;
- Daily contact with customers;
- The opportunity to gain a deeper understanding of the energy market;
- A team where your opinion is valued.
What do we offer?
At Odot, you’ll find yourself in a dynamic and friendly work environment with a strong professional drive, supported by our shareholder, BDO.
We offer:
- Competitive compensation based on your level of experience;
- A package of fringe benefits, the details of which we'd be happy to discuss with you;
- A 40-hour workweek, which allows you to accrue additional compensatory days off in addition to the 20 statutory vacation days;
- Working during office hours;
- Option to work from home after a successful probationary period;
- A renovated office in Schoten with a view of a beautiful garden and parking right outside the door;
- Guidance during your first few days, so you can quickly learn how to use our IT applications.
Interested?
Would you like to play a central role in serving our customers? Apply today at Odot for the position of Customer Care Expert and help build a sustainable future!
Please send your resume and cover letter to kc@odot.be.